New Help Desk dedicated to Trade among OIC countries

ICDT's NTB Portal (Non Tariff Barriers) is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, NTB Portal provides a centralized outlet for all communication channels and is an ideal solution for building a solid online trade community.

The NTB helpdesk integrates multiple customer service solutions into a single portal. Features include:

  • A support ticket system
  • Online community
  • Live chat (when available)
  • Knowledge base database
  • A self-service helpdesk portal
  • A task management system (to follow your ticket online)
  • Multiple brand support
  • Customer surveys