ICDT's NTB Portal (Non Tariff Barriers) is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, NTB Portal provides a centralized outlet for all communication channels and is an ideal solution for building a solid online trade community.
The NTB helpdesk integrates multiple customer service solutions into a single portal. Features include:
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