ADDED: Welcome to SmarterTrack! To get started with your new help desk, you'll first want to log into the portal. You can do this by clicking the Login button at the top right corner of the portal's main page. After logging in, simply head to the Management Interface by once again clicking on the button in the top right corner — which should now display your portal username — and selecting Management Interface from the dropdown menu.
SmarterTools offers a variety of resources to help you with your configuration of SmarterTrack.
If you get stuck at any time, use the Help button in the upper right corner of the interface. Clicking on "Online Help" will bring you the SmarterTrack Online Help documentation for that page. You’ll find a brief description of the feature you were currently viewing, along with information on what each setting is looking for.
That should be all you need, but if you have any questions don’t hesitate to reach out to our sales team for further assistance!